We believe in selecting and supporting the best brands in the market and in order to have the best possible online shopping experience, our customers should be 100% satisfied with their purchase. However, certain items, such as circuit boards & electronic devices, and custom solar racks, are non-returnable. Compressors and aerators may be returned, provided they have not been opened and have not been used.
Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.
Merchandise missing any of these items cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.
If a product is received defective or incorrect, please contact us immediately and we will do whatever possible to resolve the issue.
For all returnable items, there is a 20% restocking fee.
Please allow up to four weeks to receive your refund. However, in many cases you will receive your refund much quicker. This time period includes the transit time for us to receive your return from the carrier, ,the time it takes us to process your return once we receive it, the time it takes the manufacturer to evaluate your return and the time it takes your bank to process our refund request. You will be notified by email once your return is processed. US Solar Mounts reserves the right to refuse return, refund and/or charge a restocking to cover manufacturer's return policies for any product at any time.